What This FAQ Covers and How to Use It
We built this FAQ around the real questions that come through our support channel every week. Most of them fall into three areas: getting your account set up, moving money in and out using bKash, Nagad, or Rocket, and understanding how the lobby and games work on mobile. Each answer is written to give you the actual steps, not a pointer to
somewhere else. For deposit questions, we describe the exact path — open your wallet app, send to the account number shown at checkout, confirm with your PIN, and the balance updates on your account screen. For withdrawals, we explain what verification the system checks before it processes. Availability depends on your local law and eligible region. If your question is time-sensitive or
your account is locked, skip the FAQ and reach support directly — the contact path is in the support section below. Otherwise, start with the most relevant section and follow the numbered steps where they appear.
- bKash deposit path
- Nagad transfer steps
- Rocket payment flow